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BANKING

of the National Bank in the field of con-
sumer protection requires improving
the system for integrating qualitative
information analysis, innovative super-
visory tools, transparency and consist-
ent information to consumers − users
of financial services and products, and
establishing fair practices of financial
institutions.
Outcomes: Národná banka Slov-
enska shared its model of modern su-
pervision in the field of consumer pro-
tection. The knowledge transferred
included strengthening the legal basis
for consumer protection, introducing
principles of proportionality and eth-
ics, and developing analytical capacity
for qualitative information (complaints,
contracts, media monitoring). The im- With the experts from the Oesterreichische Nationalbank
portance of planning off-site and on-
site supervision, in a continuous cycle, governance at the Oesterreichische
based on a methodology for assessing Nationalbank, possible directions for
risks in the field of consumer protec- designing a comprehensive and mod-
tion, was also underlined. The NBRNM ern data governance framework in the
experts were introduced to innovative NBRNM were identified. This primarily
tools such as “mystery shopping” to concerns the roles, responsibilities and
detect market misconduct. Moreover, processes for ensuring data quality, se-
measures and requirements to combat curity and accessibility, through practi-
financial fraud were identified as priori- cal examples of data structuring, ware-
ties. Cooperation through this measure housing and visualization, as well as
will contribute to the accelerated mod- information security and access man-
ernization of the National Bank’s super- agement practices. The acquired knowl-
visory approach in the field of consum- edge on data governance can be applied
er protection. in ongoing institutional projects (for
establishing a Data Warehouse for ex-
Data governance for better deci- ternal statistics, granular reporting for
sion-making (in cooperation with the statistical and supervisory needs, etc.).
Oesterreichische Nationalbank) Recognizing the need for process man-
Initial state of play: High-quality agement across the National Bank, rep-
data is the backbone of sound deci- resentatives from several departments
sion-making. Certain aspects of data participated in this measure, which
governance at the NBRNM level have contributed to increasing institutional
already been implemented, but the pro- awareness. The measure laid a strong
cess remains fragmented, which impos- foundation for building a sustainable
es the need for further improvement. data governance culture.
That can be achieved through the es-
tablishment of an overarching data Maintaining financial stability with
governance framework in the National macroprudential measures (in coopera-
Bank, which will ensure consistency, tion with Česká národní banka)
reliability and strengthening of institu- Initial state of play: Maintaining
tional awareness. financial stability implies having ade-
Outcomes: By sharing the experi- quate tools by central banks to prevent
ence of establishing centralized data or mitigate systemic risk. The National

486 15 октомври 2025